Legal & Policies
Terms & Conditions
Welcome to LockPack. These Terms and Conditions explain how we operate our store, how orders are processed, and what you can expect when purchasing from us. By placing an order, you agree to the following terms.
Business Information
LockPack is based in Australia, and can be contacted at:
đ§contact.lockpack@gmail.com
Orders and Payments
All orders are subject to acceptance and availability. We accept payments through PayPal and credit card, and all prices include GST. Orders will only be processed once full payment has been received.
Returns and Refunds
We accept returns within 14 days of delivery. To be eligible, items must be unused, in their original packaging, and accompanied by proof of purchase. Customers are responsible for covering the cost of return shipping. Once the item has been received and inspected, we will process a refund to your original payment method. Exchanges may be offered if stock is available.
Shipping and Delivery
We ship both within Australia and internationally. Standard delivery usually takes between 7 and 14 business days, while express shipping is available at an additional cost. If an order is lost, we will investigate and provide a solution within two weeks. In the case of shipping delays, customers will be notified by email. Please note that LockPack cannot be held responsible for delays caused by postal services, couriers, or customs clearance.
Product Information
Our store sells physical products only. While we strive to ensure that product descriptions and images are accurate, slight variations may occur. LockPack is not responsible for the misuse of our products.
Liability
To the fullest extent permitted by law, LockPack is not liable for any damages caused by misuse, improper handling, or issues arising from shipping services or customs processes. Nothing in these Terms and Conditions limits your rights under Australian Consumer Law.
Privacy and Data Use
We collect customer details such as names, email addresses, shipping information, and payment details in order to process and deliver orders. With your permission, we may also use your email address to send marketing messages or newsletters. Your information will never be sold or shared with third parties, except as required to complete your purchase, such as providing details to shipping companies or payment processors.
Changes to Terms
We may update these Terms and Conditions from time to time. Any changes will be posted on this page with the updated date shown above. Continued use of our store after changes have been made will indicate your acceptance of the revised terms.
Contact Us
If you have any questions about these Terms and Conditions, please contact us at đ§contact.lockpack@gmail.com
Shipping Policy
At LockPack, we aim to deliver your order quickly and securely. This Shipping Policy explains our shipping options, delivery times, payment methods, and how we handle issues with orders.
Shipping Options
We offer both domestic shipping within Australia and international shipping to selected countries. Standard shipping is available for all orders, and express shipping may be offered at an additional cost.
Supported Zones
Please note that shipping availability may vary depending on the destination country. Customers are responsible for any customs duties, import taxes, or fees that may apply.
Shipping Costs
Shipping costs are calculated at checkout and depend on your chosen delivery method, order size, and destination. Express shipping, where available, will incur an additional fee.
Order Processing and Delivery Times
Orders are typically processed within 1â3 business days after payment has been received. Standard delivery usually takes 7â14 business days, depending on your location. Delivery times for international orders may vary depending on customs procedures in your country.
Returns, Exchanges, and Damages
If you receive a defective, damaged, or incorrect item, please contact us immediately so we can review the issue and arrange a replacement or refund.
Customers may also return items within 14 days of delivery if they are not satisfied. Returned items must be in their original condition and packaging, unused, and accompanied by proof of purchase. Customers are responsible for paying the return shipping costs. Once the item is received and inspected, we will process a refund or exchange where applicable.
For more information, please see our Return Policy.
Lost or Delayed Packages
If your order is lost, we will investigate with the shipping provider and provide a solution within two weeks. If your order is delayed, we will notify you by email. LockPack is not responsible for delays caused by postal services, couriers, or customs clearance.
Payment Options
We accept PayPal and credit card payments for all orders. Payment must be completed in full before your order is processed and shipped. Prices include GST as required under Australian law.
Contact Information
If you have any questions about this Shipping Policy or your order, please contact us at:
Returns Policy
At LockPack, we want you to be happy with your purchase. If you are not satisfied with your order, this Return Policy explains your options for returning or exchanging items.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will review the issue and work with you to make it right.
Returns
We accept returns within 14 days of delivery. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Proof of purchase is required.
Customers are responsible for covering the cost of return shipping. Once we receive and inspect your returned item, we will notify you of the status of your refund. If approved, your refund will be issued to the original payment method.
Non-Returnable Items
Certain items cannot be returned for hygiene or safety reasons once opened. Additionally, items that are damaged due to misuse, negligence, or normal wear and tear will not be eligible for return.
Exchanges
If you wish to exchange your product, please contact us within 14 days of delivery. Exchanges are subject to product availability. If the requested item is not available, we will process a refund instead.
Refunds
Approved refunds will be credited back to your original payment method. Please allow a few business days for the refund to appear, depending on your bank or payment provider.
Contact Information
If you have questions about this Return Policy or need to start a return, please contact us at:
đ§contact.lockpack@gmail.com
Privacy Policy
At LockPack, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share your information when you visit our store or make a purchase. By using our website and services, you agree to the practices described below.
Collecting Personal Information
When you visit our store, we collect certain information necessary to process your orders and provide a smooth shopping experience. This may include your name, billing and shipping addresses, email address, phone number, and payment information. We may also collect details about your interactions with our store, such as browsing activity, device information, and IP address.
Using Personal Information
We use the information we collect to process and deliver your orders, manage payments, and provide customer support. With your permission, we may also use your email address to send you updates, promotions, and newsletters. You can opt out of marketing emails at any time by clicking âunsubscribeâ in our messages.
Sharing Personal Information
Your personal information is shared only with trusted third parties who help us run our business. For example, we may share data with payment processors to complete transactions and shipping providers to deliver your orders. We do not sell or rent your personal information to third parties. Information may be disclosed if required by law or to protect our rights and comply with legal obligations.
Customersâ Rights
As a customer, you have the right to access, correct, or delete the personal information we hold about you. You may also withdraw consent for marketing communications at any time. If you would like to exercise any of these rights, please contact us using the details below.
Use of Cookies
Our store uses cookies to provide you with a better shopping experience. Cookies are small files stored on your device that help us remember your preferences, keep your cart updated, and improve the performance of our site. You can adjust your browser settings to disable cookies, but please note that some parts of the site may not function properly without them.
Contact Information
If you have any questions about this Privacy Policy or the way we handle your data, please contact us at: đ§contact.lockpack@gmail.com